Buffalo Public Schools
          Quick Step Guide for IT Requesters

•  Open your Internet Browser (Internet Explorer, Netscape etc…) and go to the
  Buffalo Public School District website:

             http://www.buffaloschools.org

        Select the “Staff Resources” link under “Quick Links”




          Now select “On-line Computer Help Desk”




•  A new widow will open and ask you to login. Enter your Buffalo Public Schools
  email address to access the Technology request Page.

•  If you are already registered, skip this step and proceed to Step #1 - If you are not
  a registered user, you will receive an error message stating your email could not be
  found. Follow the steps on screen to register.

•  Enter your Last Name and click “Submit”




•  Continue the process by entering your First Name and your Phone Number (This
  will be required information in Step #1). Click “Submit” to continue.
  Special Note: Your registration is not complete until you have successfully
  submitted a work request.




•  Buffalo Public Schools has several SchoolDude.com applications. Make sure you
  are under the “IT Request” tab before filling out the request form.

Step 1: Contact Info: This will be filled in with your information from the email
address you entered at the sign in screen. Please verify that this information is correct.
If there are any mistakes, go to the “Settings” tab to update your personal
information.
Special Note: Indicates required information.




Step 2: General Info: Click on the drop down arrow and highlight the Location for
where the request needs to take place. Follow the same step for Area and then type in
the Area/Room Number.




Step 3: Problem Type: Select the icon that best describes the category of your
problem and click on it. If you do not see a problem type that matches your request,
or do not know, choose the “Miscellaneous/Questions (IT)” option.

Step 4: Problem Description: Type in a detailed description of the problem you are
reporting. Please be descriptive and complete. The more information you include, the
better we will be able to address your needs.

Step 5: Purpose Code: Select a category that further describes the purpose for your
request. Is this related to specific software application, hardware issue, or other type
of request?




Step 6: (Optional) Attachments: You can attach a file to your request. Attachments
can be used to give the Technology department a better understanding of the request
you are entering. You can include up to 2 screenshots, pictures, diagrams, or
documents up to 3MB each.


Step 7: Type in the Submittal Password of: password


Step 8: Click “Submit” to send your request to the Technology Department.

Checking the Status of Your Requests:
After you click submit, the screen will refresh and go to the My Request Tab.




On this screen you will see up to date information on your request including the
status, work order number and action taken notes. You can click on the number next
the to status description to see all request marked with that status. You can search for
any work order request by typing in a key word in the Search box and clicking on
GO. Click on the IT Request Tab to input a new request.